Please see product descriptions for delivery details. We will inform you if there is any delay to your order.

Returns and Refunds
We offer all our customers a 14-day money-back guarantee on all our products. If you are not satisfied with your item, you can return it in its original condition for a refund. Please note: all non-faulty products you wish to return must be in complete working order, in a resaleable condition, i.e. as new.

If you wish to return a product, please e-mail us at mdando@twjoinery.co.uk with the following details, and wait for a reply before shipping your goods back to us:

Full name,
Full address,
Valid e-mail address,
Telephone number
Payment Method
Quantity and title of returning product(s)
Reasons for returning the product(s)

Some restrictions may apply in certain circumstances, but we will notify you.